Employment Opportunities

 

CUSTOMER RELATIONSHIP SPECIALIST

CAROLINACONNECT

Lexington, South Carolina

 

 

POSITION SUMMARY:

CarolinaConnect is a premier internet service provider, priding itself on exceptional customer service and service reliability for business and residential communities in the Lexington, South Carolina, area. We’re experiencing significant growth and are therefore seeking a self-motivated, organized, professional candidate to serve as Customer Relationship Specialist.

The successful candidate will be responsible for providing exceptional customer service to our residential and business customers. The position will focus on maintaining excellent customer rapport and customer retention by actively listening, communicating clearly and concisely, and assuring customer understanding. The successful candidate will work closely with other team members to solve customer matters of concern as they arise; assist with additional product and service offerings to customers; and stay informed of current product and industry market conditions.

To apply, please submit a resume and salary requirements via email to Info@carolinaconnect.com, and reference “Customer Relationship Specialist” in the email subject line.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

  • Resolve customer questions and concerns effectively and efficiently by troubleshooting over the phone and through email to minimize truck rolls. Work to solve customer concerns on the initial call with a minimum of transfers. 
  • Retain existing customers and minimize product churn.
  • Identify customers’ needs and interests, and cross-sell additional products and services.
  • Effectively sell new services to existing and potential customers.
  • Increase product penetration by serving as a consultant to the customer.
  • Resolve customer billing and payment issues.  
  • Process installation, service change, disconnect and trouble call work orders according to departmental policies and procedures.
  • Handle sales orders and change of service requests.
  • Provide dispatch desk services, such as scheduling service installations, answering initial service calls and routing them within the system.
  • Increase collection efficiency by ensuring customer understanding of billing and collection processes.
  • Update and maintain customer accounts.
  • Work with other departments to achieve organizational goals.

QUALIFICATIONS:

  • High School diploma required; post-secondary education preferred.
  • Experience in a call center, sales and customer service, cable television and/or telecommunication is required.
  • Excellent customer service, communication and organizational skills.
  • Proven aptitude for diagnosing and solving problems.
  • Ability to stay focused and professional during peak periods, and when dealing with challenging customers and situations.
  • Proficiency with mathematics and MS Office.

INTERESTED CANDIDATES:
To apply, please submit a resume and salary requirements via email to Info@carolinaconnect.com, and reference “Customer Relationship Specialist” in the email subject line.

CarolinaConnect is an Equal Employment Opportunity Employer.

 

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BUSINESS DEVELOPMENT REPRESENTATIVE

CAROLINACONNECT

Lexington, South Carolina

 

 

POSITION SUMMARY:

CarolinaConnect is a premier internet service provider, priding itself on exceptional customer service and service reliability for the business and residential communities in the Lexington, South Carolina, area. We’re experiencing significant growth and are therefore seeking a dynamic, passionate, highly engaged candidate to serve as business development representative.

The successful candidate will work closely with CarolinaConnect’s leadership team to reach our strategic growth business goals and will be responsible for: maintaining existing relationships as well as developing new ones with businesses and partners throughout the communities we service; helping solve matters of concern as they arise to ensure exceptional customer service; identifying potential business opportunities; and staying informed of current industry market conditions.

To apply, please submit a resume and salary requirements via email to Info@carolinaconnect.com, and reference “Business Development Representative” in the email subject line.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

  • Work closely with internal departments, like marketing and engineering, and external partners and allies in the development and implementation of strategies, plans and business models.
  • Seek out and research prospective clients, identifying decision-makers through cold calls, networking, travel, attending conferences, and more. This role is heavily outside sales and requires significant time out of the office and at relationship-development functions.
  • Maintain and develop relationships with existing clients and community members through networking and relationship-building events.
  • Support deal structure and pricing with business value analysis; negotiate prices for proactive bids and proposals.
  • Identify trendsetting ideas by researching industry and related events, publications and announcements.
  • Become a subject matter expert on our business products, processes and operations, and remain up to date on industry news.
  • Close new business deals by coordinating requirements; develop and negotiate contracts; and integrate contract requirements with business operations.
  • Some business entertainment may be required, for which a credit card with a $500 limit will be provided. Receipts for any purchases made must be kept and submitted to accounting as expenses are incurred.
  • Comply with CarolinaConnect safety policies and procedures.
  • Adhere to all company policies and procedures and fairly administrate them.
  • All other duties as assigned. This position may assist with other business activities as time allows.

QUALIFICATIONS:

  • Bachelor’s degree in business or management.
  • Excellent customer service and effective negotiation skills. Natural ability to build rapport with business partners, prospects and internal audiences, as well as effective presentation skills.
  • Highly motivated self-starter; results-driven individual.
  • Knowledge of and experience in varied sales techniques.
  • Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint as well as industry-specific analysis software.
  • A valid Driver’s License is required, as the employee will be provided with a company vehicle to use during the business day (8 a.m. to 5 p.m.).
  • Understanding of the industry, with the ability to become a subject matter expert on the job.
  • Proficiency with data analysis, forecasting and budgeting.
  • Proven ability to plan and manage resources.

 

 

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of what will be required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

 

DIRECT REPORTS:

No direct reports.

INTERESTED CANDIDATES:
To apply, please submit a resume and salary requirements via email to Info@carolinaconnect.com, and reference “Business Development Representative” in the email subject line.

CarolinaConnect is an Equal Employment Opportunity Employer.