After a major storm, widespread damage requires an assessment to determine the best path to restore service. In all cases, NEC's top priority is safety.


NEC begins restoration at the point where the power feeds into the Cooperative’s distribution system. This could be a transmission line or at a substation.

After step 1, crews then work on the remaining outage problems, working from the substation out to your home or business.

Crews correct the trouble in areas that serve the greatest number of members first and work until electricity is restored

If you lose service in your home or neighborhood, please remember the following:
• Stay clear of downed power lines. Contact with these lines could be life threatening.
• Report the outage to NEC as soon as possible.
• Be sure to inform NEC if you see damage such as a fallen tree or broken pole.

The Cooperative appreciates your patience and cooperation whenever an outage occurs.